FAQ
1. How do I place an order?
Shopping with Omi Beaute is easy.
- Login to www.omibeaute.com
- Add items to your cart.
- To review your items, click on the ‘Bag’ icon located at the upper right corner of the page.
When you’re ready to checkout your order:
- Fill in your preferred Shipping Address, Details and Payment Option, then click on ‘Place Order’ to proceed with the payment.
- If you have an applicable ‘Coupon Code’, enter and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
You will receive a confirmation email shortly after you have successfully placed your order.
2. I am having issues using the coupon/voucher code.
Please check the terms and conditions of your voucher regarding redemption eligibility including but not limited to:
– Voucher Expiration Date
– Min. spend
– Other exclusions such as not using the voucher with other discounts, promotions, or loyalty rewards redemption
3. Where is my order confirmation number?
An order confirmation number will only be generated once you’ve successfully placed your order, you will receive an email containing the details of your order.
You can also track your order status via Orders if your order was made while signed in.
1. How long will it take to receive the parcel?
For West Malaysia, delivery takes 1-3 business days, and for East Malaysia, it takes 2-6 business days.
Please note our delivery terms and conditions:
– Shipping times are based on orders placed before 12pm.
– Delivery is only available on weekdays (including Malaysia Public Holidays).
– Delivery may take additional time during sale periods, holidays, or unforeseen circumstances such as extreme weather.
2. Am I able to choose what time my parcel gets delivered?
Unfortunately, we are unable to accommodate specific delivery time requests at the moment. However, once your order has been shipped, you may reach out to our courier partners to see if they can arrange a delivery during your preferred time slot.
3. Do you process orders during Public Holidays?
While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. Your orders will be processed or shipped on the next working day. We appreciate your understanding!
1. What kind of payment method may I use?
We accept payments through FPX, Stripe, and other secure payment gateways available on our website for your convenience.
2. What if my payment has failed?
Please check your bank or credit card statement to ensure you haven’t been charged. If there are no charges, you can place a new order.
Important Notes:
If you don’t take action on a Payment Pending or Payment Failed order, it will automatically expire and be considered unsuccessful/cancelled.
If you need further assistance, please contact our Customer Service Team.
1. How do I earn Points?
Points can be earned regularly through the following ways:
- Every RM1 spent = 1 point. Higher membership tiers enjoy increased conversion rates.
- Points are calculated based on the net payment amount after applying any coupons or vouchers (including promotional offers and points redemption). Decimal points are not considered. (E.g. RM51.75 earns 51 points.)
- Points are automatically credited to members’ accounts once the shipment is completed. No points will be awarded for cancelled or refunded orders.
- Reward points are non-exchangeable for cash.
- OMIBEAUTE reserves the rights to amend, modify or terminate the reward point program and its validity period at any time without prior notice.
Note: Points will expire after 1 year at the end of the equivalent month in which they were earned. This is applicable for all tiers. (E.g. Points earned in Nov 2024 will expire on 30 Nov 2025.)
2. How do I check my points balance?
To check your Reward Points balance, click on “My Account” to view your Points balance in MYCRED.
You can also track your used and expired points in the Points History section.
3. How do I sign up as a Omi Member?
- Click on ‘My Account’ at the upper right of our website.
- Click on ‘Register’, fill out your email address and click ‘Register”.
- A link to set a new password will be sent to your email address.
- You will be redirected to your dashboard page, manage your shipping and billing addresses, and edit your password and account details.
1. What is the return progress?
You must submit a refund request within 7 days of receiving the product.
Please contact our Customer Service and include the following details in your enquiry:
– Order Number,
– Reason for return, and
– Item Photo
2. Are there any situations where a refund will not be provided?
Refunds will not be issued if:
The request is made after the 7-day refund period.
Products are opened, used, or damaged for reasons unrelated to product quality.
If you need further assistance, please contact our Customer Service Team.
3. How will the refund be issued?
Refunds will be issued back to your original payment method.
If you have any questions, feel free to contact our customer service.
4. How long does the refund process take?
Refunds are processed within 7 business days after we receive and inspect the returned product.